Delivery & Returns

Shipping Costs

*** WITH THE CURRENT COVOID-19 SITUATION PLEASE BE AWARE WE ARE STILL PROCESSING ORDERS AS NORMAL BUT WE ARE ULTIMATELY RELIANT ON OUR COURIER SERVICES TO COMPLETE DELIVERIES FOR US. THEREFORE, YOU MAY EXPERIENCE A SLIGHT DELAY ON DELIVERY. IF YOU HAVE ANY QUERIES PLEASE DO NOT HESITATE TO CONTACT US AND WE WILL PROVIDE YOU WITH TRACKING DETAILS. ***

Standard Postage UK*
2-3 working days
Orders over £15.00 are free
Orders under £15.00 are £2.99

Express Postage UK* (next day) *CURRENTLY UNAVAILABLE UNTIL FURTHER NOTICE*
£3.99
Express postage orders must be placed before 1pm Monday to Thursday (excluding Bank Holidays).
Express postage orders placed before 1pm on Friday will arrive the next Monday
Express postage orders placed over the weekend will be treated as being placed before 1pm on Monday

*Unfortunately, delivery times delivery will vary for Channel Islands and Scottish Highlands postcodes. However, your order should arrive within no more than an additional 3 days.*

Returns

All purchases from elevenaustralia.co.uk are covered by our 30-day No Quibble returns policy.
Return your unused product within 30 days of receiving it to receive a full refund.
We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we can not issue a refund for lost or damaged items.

Please include your name, address, telephone number and/or email address with the package.

REGRETTABLY, WE ARE UNABLE TO COVER THE POSTAGE COSTS OF RETURNS.

Returns address
ELEVEN AUSTRALIA
B4 Endeavour Business Park
Penner Road
Havant
PO9 1QN